royalclub is committed to protecting the personal data of every player on our platform. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe.
Summary: royalclub collects personal data necessary to operate a licensed online gambling platform, verify your identity, process payments, and keep the platform secure. We do not sell your data to third parties. We use it only for the purposes described in this Policy.
This Privacy Policy ("Policy") describes how royalclub ("royalclub," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of individuals ("you," "Player," or "User") who access or use the royalclub website at royalclub.vu and all associated services (the "Platform").
royalclub is committed to handling your personal data responsibly, transparently, and in compliance with applicable data protection laws. By registering an account, logging in, or continuing to use the royalclub Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Policy is to be read in conjunction with royalclub's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
royalclub collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, support, notifications, withdrawal processing |
| Financial Data | GCash account number, PayMaya number, bank account details (BPI, BDO, Metrobank) | Deposit processing, withdrawal, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session identifiers | Platform security, fraud detection, service optimization |
| Usage Data | Game history, bet history, login timestamps, pages visited, session duration | Account management, responsible gaming monitoring, personalization |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Support quality, dispute resolution, platform improvement |
| Verification Documents | Copies of government-issued ID, selfie/photo verification | KYC identity verification, age verification, fraud prevention |
royalclub collects personal data through the following means:
royalclub processes your personal data for the following purposes:
Marketing communications: You may opt out of marketing emails or SMS at any time by updating your preferences in your account settings or by contacting our support team via live chat. Opting out of marketing will not affect transactional or security communications.
royalclub processes your personal data on the following legal grounds:
royalclub does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party recipients are contractually required to process your data only for specified purposes and to maintain appropriate security standards.
royalclub retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting obligations. Specific retention periods include:
Data that is no longer required for any legitimate purpose is securely deleted or anonymized in accordance with our internal data lifecycle management procedures.
royalclub implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While royalclub employs robust security measures, no internet-based transmission is completely secure. We cannot guarantee absolute security of data transmitted to or from the Platform. You are responsible for maintaining the confidentiality of your account credentials.
royalclub uses cookies and similar technologies on the Platform to enable core functionality, enhance user experience, and support analytics and fraud detection. The main categories of cookies used are:
You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect Platform functionality. royalclub does not use cookies to serve third-party advertising.
Subject to applicable law, you have the following rights in relation to your personal data held by royalclub:
To exercise any of these rights, contact the royalclub support team via live chat or at the email address provided in Section 14. We will respond to all verifiable requests within thirty (30) calendar days. Some requests may be subject to identity verification before we can process them.
Age Restriction: The royalclub Platform is strictly for persons aged 21 years or older in accordance with Philippine law. royalclub does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately close the account, delete the personal data, and return any deposited funds (net of any applicable bonus amounts) to the source payment method.
If you believe an underage individual has accessed the royalclub Platform, please contact us immediately via live chat so that we can investigate and take appropriate action.
royalclub may transfer your personal data to countries outside of the Philippines in connection with our use of third-party service providers (e.g., cloud hosting, KYC verification, fraud prevention services). Where such transfers occur, royalclub ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to maintain data protection standards equivalent to those applied by royalclub.
royalclub may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the Platform prior to the effective date. The date of the most recent update is displayed at the top of this page. Continued use of the Platform following notification of changes constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or royalclub's data handling practices, please contact us through any of the following channels:
Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the royalclub Platform. This is the fastest way to reach us.
Email (plain text — not a link): [email protected]
royalclub aims to acknowledge all data-related requests within two (2) business days and provide a substantive response within thirty (30) calendar days. For complex requests, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension within the initial thirty-day window.
royalclub never sells, rents, or trades your personal data to third parties for marketing or commercial purposes. Your information is used exclusively to operate your account and improve your experience on the Platform.
All data transmitted between your device and royalclub servers is protected by 256-bit SSL encryption — the same standard used by Philippine banks and major financial institutions. Your login credentials, personal details, and GCash information travel securely.
You have the right to access, correct, delete, and export your personal data. royalclub responds to all data rights requests within 30 days. Submit requests anytime via the live chat support team, available 24/7.
royalclub doesn't hold your data indefinitely. Retention periods are defined per data category — typically 5 years for account and financial data in line with AML regulations — after which data is securely deleted or anonymized.
Marketing communications are only sent with your consent. You can withdraw that consent and opt out of promotional emails or SMS at any time through your account settings — it takes less than a minute and takes effect immediately.
royalclub collects only the personal data that is genuinely necessary for the stated purposes. We don't collect data speculatively or retain it beyond its useful life. If a piece of data isn't needed, we don't ask for it.
royalclub's support team is available 24/7 to answer any privacy-related questions, process data requests, or help you update your account preferences. We're here for Filipino players, any hour of the day.
Must be 21 years or older. Please gamble responsibly.